We take pride in ensuring the potency and quality of our products. Our manufacturing is preformed only in the United States under strict cGMP quality controls and follows FDA guidelines. We go to even greater lengths than what is federally required; giving our customers the freshest natural products available in today's marketplace. Our customers’ expressed satisfaction with our products and service consistently remind of us our commitment to these strict standards.
However, if for any reason you are not satisfied with your order, you may return unused products within 30 days of receipt for a product refund*, minus shipping charges.
*Only one opened bottle of any product is ever eligible for return. All others of the same product must be sealed to receive a refund. Sealed bottles returned for refund are limited to three per product. If more than three unopened bottles of any product are returned, store credit will be awarded (no refund). No more than 12 bottles of any product may be returned.
In the rare instance that product is requested to be returned, please make sure to call for a return authorization number (RMA). This RMA# must be shown on the outside of the returned package. We recommend using UPS or insured mail for returns. Because we are not able to actually package and make the shipping arrangements, we are not responsible for shipping or handling costs on returned items or for items that never make it back to our facility. Packages received without RMA#'s will not be accepted.
Customer service is of the utmost importance to all of us at OneLifeUSA. A friendly and knowledgeable service representative is just a phone call away. Simply call toll-free 1-888-227-1937, Monday - Friday, 9am - 5pm EST. You may also email us, 24 hours a day, 7 days a week (firstname.lastname@example.org). Our commitment to your satisfaction is something you deserve and something we expect of ourselves.
Our knowledgeable and well experienced staff, state-of-the-art equipment, and adherence to ethical standards are the fundamentals that insure our customers receive quality products and service. We manufacture only in the United States under strict USP quality control and follow FDA guidelines to insure the optimum in safety and reliability.
Our commitment to quality is exemplified by our assurance of excellence in four primary areas: raw materials, testing, processing, and R & D.
Raw Materials (Ingredients): Quality begins with the raw materials. All of our raw material suppliers are prequalified: investigating and auditing their facilities, processes, and standards. Because of our many years of experience in the industry, we have established relationships with the best growers and manufacturers. Most importantly: Every ingredient must have a certificate of analysis, is quarantined upon arrival at our facilities, and undergoes rigorous inspection before use.
Testing: Utilizing state-of-the-art testing equipment we are able to maintain rigorous and efficient testing procedures throughout a products’ complete manufacturing process. Testing starts with our raw materials and continues through each step of the production process; ending with a reviewed analysis of the completed product. Specific tests include: Microbiological screening for bacteria (including Staphylococcus and E.coli), yeast, and mold; mineral and metal analysis; potency verification; and testing for tablet disintegration, friability, shelf-life stability, fill-weight, and hardness.
Processing: It’s not just the testing of our products that contributes to their quality. The actual processing procedures which are responsible for closely monitoring their production, are just as, if not more significant. Our procedures carefully follow product production from procurement of raw materials to finished product shipments. All products are tested and inspected at intervals during manufacturing. We utilize large inspection tables that enable automated visual inspection of every finished capsule and tablet. In addition, our strict follow-up analysis verifies that the potency of each tablet and capsule is accurate.
R & D: Product development: This is our strength. It represents what we feel is one of our distinct advantages over others. Because of our years of experience and long standing industry relationships: We know the territory – from the latest in scientific developments to where and how to buy the best raw materials.
Our top R & D personnel bring over 31 years of industry expertise to the table. They have spent considerable time working closely with physicians, which has contributed to their wealth of knowledge about nutritional and botanical ingredients. Together they offer the kind of savvy formulating that is uniquely successful. Effectively, they evaluate the appropriateness of ingredient combinations and have the technical know-how to put them together in the ideal manner. With a dedication to innovation, they create custom blended OneLifeUSA formulas that are known for their ability to provide the best balance between science and nature.
Because science leads our way, we have a track record of producing top selling dietary supplements. They sell because they work. Science indicated that they would. Our R & D has a commitment to the best practices, attention to detail, and cost-effectiveness that comes from expertise, not cutting corners.
Last But Not Least: Our lab is proud to be NPA GMP-Certified. The NPA (Natural Products Association) established its certification program in order to set and maintain high standards for the industry. This provides assurance that our manufacturing processes have been thoroughly inspected by a third party auditor. Because of these stringent procedures you can be confident in the quality of the ingredients, the manufacturing procedures, and the preciseness of the product label vs. ingredient content for all of our products.
We go to greater lengths than what is federally required; being the only company to manufacture in micro-batches that sell-out within weeks. Therefore, our products are not stored or warehoused for long periods of time; insuring our customers the freshest possible products. In addition, our 100% satisfaction guaranteed promise is a further indication of our commitment to quality you can trust.
When you set up an account on our website or purchase an item from it, we collect personal information provided by you that may include your (a) first and/or last name, (b) shipping address, (c) billing address, (d) email address, (e) phone number, (f) credit card information.
We use this information to process and ship your requests and orders. We use your email address to provide you information regarding your requests and orders, and we may occasionally send out email newsletters, and other special email offers. Your phone number is used in the event our customer service representatives need to contact you regarding a request or order you have placed.
OneLifeUSA is the owner of the information on this website and the information you provide to us through the use of this website. We will not sell or rent this information. We fully cooperate with enforcement agencies regarding the information on this website. We will release personal information or other information about users who are engaged in illegal activities, or are otherwise in violation of our terms of service, without a court order, subpoena, or warrant, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our website or to protect the rights or property of onelifeusa.com, our affiliates, or our officers, directors, employees, providers, suppliers or sponsors. We also reserve the right to report to law enforcement agencies any act we believe, in our sole discretion, to be unlawful.
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SHOP SMART: Dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. OneLifeUSA.com suggests you to seek the advice of a qualified professional for your health concerns. As you, with guidance from your health care professional, decide on the vitamins and dietary supplements that would be beneficiary for you, we hope that your selections include OneLifeUSA products. Your business is appreciated and your satisfaction is important to us.